DURING

• Remove any viruses if you believe your laptop, PC, tablet or phone has been infected with a virus or some other type of malware.
• The operating systems and apps on the devices you use should all be updated to install the latest security fixes.
• Contact and inform your provider.
• Change all of your passwords as soon as possible.
• Set up multi-factor authentication, this provides an extra layer of protection against your accounts being hacked in the future.
• Notify your contacts.
• If you can't recover your email account - create a new one and notify your contacts that you are using a new account.
• Take steps to minimise any additional damage.
• Report a cyber-crime incident to Report Fraud.